WE ARE MOVING 7-24-12 THRU 7/26/12 - ALL ORDERS NOT RECEIVED ALREADY HAVE BEEN PROCESSED AND WILL SHIP OUT THIS MONDAY (7-30-12). WE ARE GRATEFUL FOR YOUR PATIENCE!FAQ's
Where are you physically located?
We are based in Clovis, California, in Fresno County.
It's been like a week now where is my order?
It takes 5-7 business days to process your order in-house. I am a one woman operation and that means I do everything by myself. Do not hesitate to give me a call if you’re anxious, and I can tell you when your order will ship. Also, you will receive a shipping confirmation and tracking number via email once your shipping label prints on the date your order goes out in the mail. I really appreciate everyone's consideration in this matter and all of your cooperation, because you guys are 100% of my business and I thoroughly appreciate each and every one of you!
I still see my item listed on your store. Is there a problem with my order?
If you got an order confirmation, then no, there is no problem with your order. Part of the "in-house order processing" discussed above is removing the items you order from the web site. They will remain listed on our web site until close to the end of that process, but don't worry they are not available to order. If another person tries to add any item you've already ordered to their shopping cart a notice will pop up saying that item is no longer available. However, if you did not get an order confirmation, then your order probably did not go through, and you should contact us right away.
I want to order an item but it says the item is not available. Do you still have it?
No. When you see that notice that means that the item has already been sold and is no longer available. It will be moved to our "Sold" section soon. Because we are a second-hand store we do not carry multiple items or sizes of an item, and each item is the only one available.
Can I have my money back if the item I order doesn't fit me?
We only accept returns for store credit. I can certainly appreciate this matter, and that is why I take extra time carefully measuring each item and listing any details in the description section so that we can avoid this problem. It is your responsibility as the shopper to read the details about the item you are purchasing before you buy it to ensure that it is the right item for you. If you do not know your measurements please see my detailed instructions on how to take your measurements or the measurements of a similar item you already own for comparison listed under my "Size Charts/Measurements" section. Do not hesitate to contact me before you place your order for any information.
I saw a gorgeous vintage dress I want, but you have it priced at like $50. Can you give me a deal, just this one time?
I love to give deals, and that's exactly what I do! That is the purpose of RKA, and all of my prices are already reduced as low as possible. My suggestion is that you utilize my lay-away option. Just email me for instructions, or read the instructions in our lay-away section under "Store Policy" located at the top column across any page.
If this is a thrift shop why are your prices so high?
Some of you may wonder this, but those of you who live in bigger cities such as Los Angeles probably won't as my prices are pretty close to the thrift shops there. Retro Kitten Apparel is the cheapest online Rockabilly Pin-up clothing re-sale store around. Where else can you buy an entire Pin-up outfit including shoes and accessories for less than $50? However, let me explain to you why I cannot charge $2 for a top: I drive to hundreds of thrift shops, second-hand stores, vintage stores, swap meets, and yard sales, and I go through each and every isle, rack, or pile and weed through some of the ugliest, most horrid items imaginable, and I hand-pick each item that goes into my store. I inspect each item thoroughly for flaws: missing buttons, holes, broken zippers, stains, smells, etc. so you don't have to. I stick to only the Rockabilly, Pin-up, 40's & 50's Vintage, and Punk genres of clothing and have them here, all in one place, for you shop. That's the reason my prices are a little higher than your regular family thrift store. Rest assured that you would end up paying far more at a regular Rockabilly, Punk, or Pin-up store. I keep my prices fair and well worth it.