Where are you physically located?
We are based in Clovis, California, in Fresno County.
It's been like a week now where is my order?
It takes 3-5 "business" days (M-F) to process your order in-house. I am a one woman operation and that means I do everything by myself. Do not hesitate to give me a call if you’re anxious, and I can tell you when your order will ship. Also, you will receive a shipping confirmation and tracking number via email once your shipping label prints on the date your order goes out in the mail. I really appreciate everyone's consideration in this matter and all of your cooperation, because you guys are 100% of my business and I thoroughly appreciate each and every one of you!
I still see my item listed on your store. Is there a problem with my order?
If you got an order confirmation when you placed your order, then no there isn't a problem with your order. Part of the "in-house order processing" is removing the items you order from the category page into the sold page. They will remain listed on our web site until close to the end of that process, but don't worry they are not available to order. If another person tries to add any item to their shopping cart that you've already received a confirmation for a notice will pop up saying that item is no longer available. However, if you did not get an order confirmation, then your order probably did not go through, and you should contact us right away.
I want to order an item but it says the item is not available. Do you still have it?
No. When you see that notice that means that the item has already been sold and is no longer available. Because we are a second-hand store we do not carry multiple items or sizes of an item, and each item is the only one available.
Can I have my money back if the item I order doesn't fit me?
No. We only offer store credit on items we choose to accept as a return. I can certainly appreciate this matter, and that is why I take extra time and care to list measurements and details for each item in it's description to avoid this problem. It is your responsibility as the shopper to read the description and compare measurements given with your own. You are welcome to contact us with any and all questions necessary to aid you in your decision to purchase any item available on our store to ensure that it is the right item for you. If you do not know your measurements please see my detailed instructions on how to take your measurements or the measurements of a similar item you already own for comparison listed under my "Size Charts/Measurements" section.
I saw a gorgeous vintage dress I want, but you have it priced at like $50. Can you give me a deal, just this one time?
No. We love giving deals, and that's exactly what we do here at Retro Kitten Apparel. We are an alternative second hand store and we price our items below retail, sometimes way, way below retail, always. We suggest that you utilize our lay-away option. Instructions are listed in our lay-away section.
If this is a thrift shop why are your prices so high?
Some of you may wonder this, but those of you who live in bigger cities such as Los Angeles probably won't as our prices are comparable to big city thrift shops and second hand stores. Retro Kitten Apparel is the cheapest online Rockabilly Pin-up clothing re-sale store around. Where else can you buy an entire quality Pin-up or Psychobilly outfit including shoes and accessories for less than $100? However, let me explain to you why we cannot charge $2 for a top: we drive to hundreds of thrift shops, second-hand stores, vintage stores, swap meets, yard sales, etc., and go through each and every isle, rack, or pile weeding through some of the ugliest, most horrid items imaginable to hand-pick each item that goes into RKA. We inspect each item thoroughly for flaws, missing buttons, holes, broken zippers, stains, smells, etc. so you don't have to sticking to style specific clothing to have them all in one place for you to shop simply, easily, and hassle-free. That's the reason our prices are a little higher than your regular family thrift store. Rest assured that you would end up paying far more at a regular Rockabilly, Punk, or Pin-up store. Our prices are very fair and well worth it.